Outsourcing and offshoring have been and will remain useful tools for business and government to drive cost savings in a low growth environment. They also deliver other benefits such as access to best technology, overhauling outdated business processes, and freeing-up resources to focus on core activities.

The advent of automation, robotics, artificial intelligence and the internet-of-things promises to drive the next wave of outsourcing.

Outsourcing to leading technology vendors may be the most cost effective way for business to harness the benefits of automation. However, implementation of cutting edge technologies such as automation and AI is inherently risky and the commercial, contractual and regulatory risks need to be effectively managed. Automation also has the capability to significantly affect the workforce giving rise to industrial relations risks.

We assist organisations to manage legal and commercial risk throughout the lifecycle of an outsourcing, from the initial project scoping, tender process, and contract negotiation through to implementation, operation and disengagement. We bring our specialist expertise in technology, outsourcing and workplace relations to advise clients operating domestically or globally on complex technology, telecommunications and business process outsourcing arrangements across all industries.