Outsourcing & Procurement

Communications & Technology

Communications & Technology » Outsourcing & Procurement

Outsourcing is all about efficiency gains and access to cutting edge technologies.

It involves a process of transformation, whereby the outsourcing improves not only an organisation’s technology, but also its business processes, sometimes fundamentally. Frequently, businesses adopt a multi-sourcing model, with many suppliers fulfilling the company’s IT requirements.

Outsourcing of "back office" services and non-core functions will continue to increase, but outsourcing of any description brings complexities and challenges, including the legal challenge of minimising risk.

Corrs has brought its outsourcing and offshoring expertise to clients in structuring, negotiating, renewing and terminating their domestic and global outsourcing transactions.

In business process outsourcing, our team has helped businesses outsource functions including, payroll processing, procurement, maintenance services and financial administration.

Our Experts

DIXIT Arvind website grey SIZED TH

Arvind Dixit

Special Counsel Location Melbourne Profile
Eddie Scuderi.jpg

Eddie Scuderi

Partner Location Brisbane Profile
KLEIDON Emily website grey SIZED TH

Emily Kleidon

Senior Associate Location Melbourne Profile
Eugenia Kolivos.jpg

Eugenia Kolivos

Partner Location Sydney Profile
WHEELAHAN Frances website grey SIZED TH

Frances Wheelahan

Partner Location Melbourne Profile
Helen Carke.jpg

Helen Clarke

Partner Location Brisbane Profile
James North.jpg

James North

Partner Location Sydney Profile
BURGER Jodie website grey SIZED TH

Jodie Burger

Special Counsel Location Brisbane Profile
GAYJustinwebsitegreySIZEDTH.jpg

Justin Gay

Special Counsel Location Melbourne Profile
ANDERSON Peter website grey fake SIZED TH

Peter Anderson

Special Counsel Location Brisbane Profile
CATANIAPhilipwebsiteTH.jpg

Philip Catania

Partner Location Melbourne Profile

Our Experience

Call centre outsourcing

Corrs advised NBN Co on the establishment of a contact centre in Australia. The contact centre allows members of the public to address any queries or concerns relating to the highly publicised rollout of the National Broadband Network.

Corrs’ experience and in-depth understanding of the commercial and contractual issues applicable to transactions of this type allowed Corrs to provide guidance and advice on the evaluation of the tender responses, best practice service level and pricing structures applicable to contact centre arrangements and other complex issues that arose during negotiations.

More

Suncorp’s business process outsourcing program

Suncorp recently designed and implemented a company-wide strategic business process outsourcing program.

Suncorp was advised by Corrs, who led negotiations with the successful vendor and was primarily responsible for documenting the outsourcing agreement, commercial schedules, service level agreements and statements of work.

To address the complexities of off-shoring, Corrs implemented novel cross jurisdictional arrangements to protect against the risk off off-shore claims and theft of IP and customer data.

Post contract execution, the initial process design has enabled Suncorp to quickly and easily expand the scope of its outsourcing program using standard document templates created by Corrs specifically for this purpose.

The success of the program and Corrs’ involvement has seen Corrs appointed to a further two Suncorp business process outsourcing initiatives in the recruitment and real estate spaces.

More

Water Corporation of Australia - IT outsourcing

For more than 15 years Corrs has provided key strategic and legal advice around IT outsourcing for The Water Corporation of Western Australia, one of the country’s largest utilities.

The Water Corporation has outsourced its Information Technology function since 1996 and now operates under a selective sourcing model which separates infrastructure and applications service providers.

Corrs advises on all aspects of outsourcing including drafting of contracts, normalisation of bids, negotiation of terms with multiple third party suppliers and implementation.

More

Our Thinking

Opportunities hiding amongst the issues in youth detention

How can service delivery in youth detention be improved to achieve better outcomes including reduced recidivism?

More

Contracting to avoid a technology dispute: 6 important tips

Practical steps you can take to protect your legal position and improve your technology project’s chance of success.

More

Don't believe the Andrews hype - Service credits are unlikely to be penalties

We explain why most service level regimes should be free from challenge.

More

The WTO Agreement on Government Procurement: A world of opportunity or a threat to local business?

Australian businesses will have legally-binding access to government procurement markets worth some USD1.7 trillion if Australia accedes to the WTO Agreement on Government Procurement.

More

Liquidated damages post Andrews - A double-edged sword

New guidance on the potential for liquidated damages clauses to be struck out as penalties.

More

A stitch in time saves nine: How excluding consequential loss could save you millions

Now is the time to ensure consequential loss is excluded from your contracts.

More

Outsourcing, common sense and good faith - Some lessons from a hospital services outsource

Don’t let poor cooperation and a confrontational attitude wreck your outsourcing relationship.

More

Managing Data Risk: APRA issues draft Practice Guide

As previously reported the Australian Prudential Regulation Authority is continuing to caution banks, life insurers, general insurers and superannuation entities about the risks inherent in off-shoring and outsourcing.

More

The right people doing the right work

New draft guidelines on legal process outsourcing will help many organisations unlock the opportunities available. Greater clarity makes this an easier step to take.

More

APRA reminds regulated institutions of their technology outsourcing obligations

APRA’s most recent issue of APRA Insight, released last Wednesday, highlighted the risks associated with outsourcing by authorised deposit-taking institutions.

More

Off-shore outsourcing: Reap the benefits but avoid the perils

Outsourcing business functions to lower cost countries is no longer optional for many businesses - it is a commercial imperative to stay competitive. But there are many pitfalls for the unwary.

More

Carbon Price - Reason enough to consider offshore IT infrastructure?

IT is an integral part of all business, as well as our every day lives. With running costs anticipated to rise, how will the carbon price affect the industry and what does it mean for your organisation?

More

Surviving the IT outsource revolution

How does business protect itself amid issues of data protection and privacy

More

Our Experience

Call centre outsourcing

Corrs advised NBN Co on the establishment of a contact centre in Australia. The contact centre allows members of the public to address any queries or concerns relating to the highly publicised rollout of the National Broadband Network.

Corrs’ experience and in-depth understanding of the commercial and contractual issues applicable to transactions of this type allowed Corrs to provide guidance and advice on the evaluation of the tender responses, best practice service level and pricing structures applicable to contact centre arrangements and other complex issues that arose during negotiations.

Suncorp’s business process outsourcing program

Suncorp recently designed and implemented a company-wide strategic business process outsourcing program.

Suncorp was advised by Corrs, who led negotiations with the successful vendor and was primarily responsible for documenting the outsourcing agreement, commercial schedules, service level agreements and statements of work.

To address the complexities of off-shoring, Corrs implemented novel cross jurisdictional arrangements to protect against the risk off off-shore claims and theft of IP and customer data.

Post contract execution, the initial process design has enabled Suncorp to quickly and easily expand the scope of its outsourcing program using standard document templates created by Corrs specifically for this purpose.

The success of the program and Corrs’ involvement has seen Corrs appointed to a further two Suncorp business process outsourcing initiatives in the recruitment and real estate spaces.

Water Corporation of Australia - IT outsourcing

For more than 15 years Corrs has provided key strategic and legal advice around IT outsourcing for The Water Corporation of Western Australia, one of the country’s largest utilities.

The Water Corporation has outsourced its Information Technology function since 1996 and now operates under a selective sourcing model which separates infrastructure and applications service providers.

Corrs advises on all aspects of outsourcing including drafting of contracts, normalisation of bids, negotiation of terms with multiple third party suppliers and implementation.

Our Thinking

Opportunities hiding amongst the issues in youth detention

How can service delivery in youth detention be improved to achieve better outcomes including reduced recidivism?

Contracting to avoid a technology dispute: 6 important tips

Practical steps you can take to protect your legal position and improve your technology project’s chance of success.

Don't believe the Andrews hype - Service credits are unlikely to be penalties

We explain why most service level regimes should be free from challenge.

The WTO Agreement on Government Procurement: A world of opportunity or a threat to local business?

Australian businesses will have legally-binding access to government procurement markets worth some USD1.7 trillion if Australia accedes to the WTO Agreement on Government Procurement.

Liquidated damages post Andrews - A double-edged sword

New guidance on the potential for liquidated damages clauses to be struck out as penalties.

A stitch in time saves nine: How excluding consequential loss could save you millions

Now is the time to ensure consequential loss is excluded from your contracts.

Outsourcing, common sense and good faith - Some lessons from a hospital services outsource

Don’t let poor cooperation and a confrontational attitude wreck your outsourcing relationship.

Managing Data Risk: APRA issues draft Practice Guide

As previously reported the Australian Prudential Regulation Authority is continuing to caution banks, life insurers, general insurers and superannuation entities about the risks inherent in off-shoring and outsourcing.

The right people doing the right work

New draft guidelines on legal process outsourcing will help many organisations unlock the opportunities available. Greater clarity makes this an easier step to take.

APRA reminds regulated institutions of their technology outsourcing obligations

APRA’s most recent issue of APRA Insight, released last Wednesday, highlighted the risks associated with outsourcing by authorised deposit-taking institutions.

Off-shore outsourcing: Reap the benefits but avoid the perils

Outsourcing business functions to lower cost countries is no longer optional for many businesses - it is a commercial imperative to stay competitive. But there are many pitfalls for the unwary.

Carbon Price - Reason enough to consider offshore IT infrastructure?

IT is an integral part of all business, as well as our every day lives. With running costs anticipated to rise, how will the carbon price affect the industry and what does it mean for your organisation?

Surviving the IT outsource revolution

How does business protect itself amid issues of data protection and privacy

Our Experts

DIXIT Arvind website grey SIZED TH

Arvind Dixit

Special Counsel Melbourne +61 3 9672 3032
Eddie Scuderi.jpg

Eddie Scuderi

Partner Brisbane +61 7 3228 9319
KLEIDON Emily website grey SIZED TH

Emily Kleidon

Senior Associate Melbourne +613 9672 3140
Eugenia Kolivos.jpg

Eugenia Kolivos

Partner Sydney +61 2 9210 6316
WHEELAHAN Frances website grey SIZED TH

Frances Wheelahan

Partner Melbourne +61 3 9672 3380
Helen Carke.jpg

Helen Clarke

Partner Brisbane +61 7 3228 9818
James North.jpg

James North

Partner Sydney +61 2 9210 6734
BURGER Jodie website grey SIZED TH

Jodie Burger

Special Counsel Brisbane +61 7 3228 9720
GAYJustinwebsitegreySIZEDTH.jpg

Justin Gay

Special Counsel Melbourne +61 3 9672 3457
ANDERSON Peter website grey fake SIZED TH

Peter Anderson

Special Counsel Brisbane +61 7 3228 9450
CATANIAPhilipwebsiteTH.jpg

Philip Catania

Partner Melbourne +61 3 9672 3333