Managed Services

Corrs has had extensive experience negotiating managed telecommunications services agreements or outsourcing arrangements. Typical issues arising include a need for flexibility by the customer, a mechanism for incorporating technology improvements during the course of the agreement, management of service levels and how those levels will be maintained or improved during the course of the agreement, pricing and pricing mechanisms, liability for network failure particularly where service failures result from sections of the network outside the control of the service provider and issues arising from transition in and out including the transfer of assets and personnel.